1.12. Information architecture by Mok

The information architecture of Mok (1996) investigates information systems from different viewpoints, different levels of abstraction and by complexity. It thereby tries to incorporate the corporate design, strategic goals, processes and content of an organisation into a comprehensive “outfit”. Three levels of design are described (see figure 1): The first level, Identity Design, addresses the identity of an organisation, i.e. how the organisation expresses its mission and overall visions and intents towards the outside (the customers, citizens, etc.). The second level, Information Design, treats information by giving it a context. The third level, Interactivity Design, is about facilitating and mediating interaction between components. The interaction level is the turning point where the information objects and processes are being integrated. It is the level, where a specific process execution is defined and where the interaction with other systems comes in. Interaction describes a process in its interaction among different system components and how the interfaces for the interaction are being composed. Apart from that, information is integrated.



Figure 1: The Architecture part of the Information Architecture by Mok (1996)



Mok also details information in a way to decompose it till the physical storage layer.

The Information Architecture of Mok can help eParticipation systems design to guide especially in the way how to present and design solutions an a comprehensible way.

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