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3.1.
Channel
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A means for users to contact public administrations (inbound) or for public administrations to contact their users (outbound) with the aim of acquiring or delivering public services as the use of web based technologies, telephony, paper media or face-to-face contacts; applications of these technologies such as the internet, eMail, SMS, call centres or the counter; and devices to access the applications such as a personal computer, mobile phone, kiosk or digital TV.
Source(s):
ePart2011 - Deadline extended to 14 April 2011
