Workflow-analysis based upon an interoperability-approach

For analysis of the embeddings into organizational structures, often workflows have to be described. One important aspect of technical embedding of e-participation tools is the interoperability of the e-participation tools with the IT infrastructure and the backend legacy systems of the offering administration. DEMO-net partner ifib analyses interoperability by using the Interoperability Framework developed by IDABC distinguishing three layers of interoperability which build upon each other.

Technical interoperability

TI covers the technical issues of linking up computer systems and services via (tele)communication networks. This includes key aspects such as open interfaces between different transmission systems, interconnection services, data integration and middleware, data presentation and exchange, accessibility and security services.

Semantic interoperability

SI is concerned with ensuring that the precise meaning of exchanged information is understandable by any other application not initially developed for this purpose. Semantic interoperability enables systems to combine received information with other information resources and to process it in a meaningful manner. It refers to meta-data, ontologies and similar issues.

Organisational interoperability

OI is concerned with defining business goals, modelling business processes and bringing about the collaboration of administrations that wish to exchange information but that may have a different internal organisation and structure for their operations. Therefore, OI also deals with the interorganizational coordination of workflows.

References

Millard, J., Iversen, J. S., Kubicek, H., Westholm, H., & Cimander R. (2004). Reorganisation of Government Back-Offices for Better Electronic Public Services – European Good Practices (Back Office Reorganisation). Final report to the European Commission. Bremen and Copenhagen: Institut für Informationsmanagement Bremen GmbH? and Danish Technological Institute. available via the Internet: http://europa.eu.int/information_society/activities/egovernment_research/library/index_en.htm#back_office (download 25th September 2006)

Workflow analysis