Opening Administration Information Systems to Citizens

VISUAL ADMIN focuses on the needs of public administration services to offer more visibility on their activities to administered citizens and enterprises. This implies both offering a portal to information systems of the administration and supplying a customer, i.e. citizens and enterprises, oriented perspective. The VISUAL ADMIN online service will combine :(a) the 1-step shop logic for getting access to administration's back-office services, (b) the CRM philosophy to improve quality and friendliness of service, and (c) intelligent user interaction on mobile multimedia equipement. The solution will be implemented in 3 pilot environments (France, Italy and Poland) for groups of local authorities. For almost one year, service penetration, usability and usefulness will be monitored in order to assess and adjust the services.

VISUAL ADMIN will result in a better way for government services to serve citizens and businesses through an online portal service. This online service offers a Web environment where customer information will be organised and stored temporarily to provide customers with a global view of information relevant to them. It will also organise the flow of information between services and IT applications for handling customers' cases. It will finally act as a Portal for getting access to other online information services provided by the administration. The online service will thus combine: (a) The 1-step shop logic for getting access to administration's back-office services, (b) The CRM philosophy to improve quality and friendliness of service, (c) Intelligent user interaction on mobile multimedia equipment for E-GPRS and UMTS.

• Information Provision